Service Elements
What we provide
IT Service Management
- 24x7 manned Service Desk
- Incident/Problem/Change Management
- Escalation Management
- Project Management
Vendor Management
- Escalation Management
- Vendor Hardware Support
- Administration of Subscription Services
Managed Backup
- Backup and Restore Services
- Proactive Maintenance
- Dedicated Backup Hardware
- Hardware Maintenance
Monitoring
- Availability Monitoring
- Hardware Fault Monitoring
- Proactive Health Monitoring
- Client Notification
- Service Desk Integration
Disaster Recovery Services
- Preparation and Planning
- Routine Testing
Desktop Management
- SOE Management
- Operating System Management
- Patch Management
- Asset Management
Managed Hosting
- Hosting Equipment
- Hosting Equipment Capacity
- Hosting Management
Server Management
- Operating System Management
- Patch Management
- Asset Management
- Hardware Maintenance
Network Management
- Device Administration
- Patch Management
- Asset Management
- Hardware Maintenance
- IP Telephony and Voice Specialists
UPS Management
- Monitoring
- Hardware Maintenance